Lancashire fire and Rescue Service

Lancashire Fire and Rescue Service logo

 

The Client

Lancashire Fire and Rescue Service (LFRS) is the countywide emergency fire and rescue service for Lancashire


The Challenge

LFRS retains CMAC to provide a single-point-of-contact solution for resilience accommodation and/or travel in exceptional emergency circumstances. In December 2015 exceptional circumstances occurred. The Met Office issued a 'red alert' to Lancashire, warning residents of 'severe disruption to travel and danger to life'. Torrential rain caused flooding in northern England. Lancashire was one of the worst affected. Lancashire Fire and Rescue Service mobilised all of its boats and fire engines, responding to around 350 incidents. When it became clear that evacuations would be required LFRS contacted CMAC.

 

Lancashire Fire and Rescue Service


The Solution

CMAC responded quickly and effectively to LFRS request for accommodation for 120 people despite it coming at short notice during the Christmas holidays when hotels are always busy. CMAC staff worked tirelessly, in many cases putting their own festive plans on hold, to ensure the contract was fulfilled.

Having the contract in place made operating control (OPCON) and being the ‘host’ Fire and Rescue Service orders of magnitude easier than it otherwise could have been – a real step forward, thank you.

Kim Larter MCIPS - Deputy Head of Procurement, Lancashire Fire and Rescue Service
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